At Olivhus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
Information We Collect
Personal Information
Email address (required for account creation and order processing)
Username (derived from your email address)
Password (stored securely using encryption)
Phone number (optional, for account and order communication)
Address Information
Full name
Street address
City, state, postal code, and country
Phone number and delivery notes
Order Information
Order details including products, quantities, and prices
Delivery and billing addresses
Payment method and transaction details
Order status, tracking numbers, and delivery dates
Payment Information
Payment method selection (Stripe, Cash on Delivery, Swish, Klarna, PayPal, Google Pay)
Payment transaction IDs and status (processed securely through Stripe)
We do not store credit card details - all payment data is handled by secure third-party payment processors
Technical Information
Access tokens and refresh tokens for authentication (stored securely)
Cart and wishlist data (stored locally in your browser for guest users)
Language preferences and browsing behavior
How We Use Your Information
To process and fulfill your orders
To communicate with you about your orders, account, and our services
To send order confirmations and shipping updates via email
To manage your account and provide customer support
To improve our website, products, and services
To comply with legal obligations and prevent fraud
Data Storage and Security
We implement industry-standard security measures to protect your personal information:
Passwords are encrypted using bcrypt hashing
Access tokens and refresh tokens are stored securely with httpOnly cookies
All data transmission is encrypted using HTTPS
Payment information is processed through PCI-compliant payment processors (Stripe)
Payment Processing
For online payments, we use Stripe, a secure payment processor. Stripe handles all payment card information and complies with PCI DSS standards. We only receive payment confirmation and transaction IDs - we never see or store your full credit card details.
Cookies and Local Storage
We use cookies and local storage to enhance your experience:
Refresh tokens stored in httpOnly cookies for secure authentication
Cart and wishlist data stored in browser local storage (for guest users)
Language preferences stored locally
Data Sharing
We do not sell your personal information. We may share your data only in the following circumstances:
With payment processors (Stripe) to process transactions
With shipping carriers to deliver your orders
When required by law or to protect our rights and safety
Your Rights
Under GDPR and applicable data protection laws, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to processing of your data
Request data portability
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
